FAQs

About the Plumb Fashion app

Where do I download the app for iPhone?

You can download the Plumb Fashion app on the App Store here:
https://apps.apple.com/us/app/plumb-fashion/id1552597533

Creating a dress

Is the fabric organic?

The fabric for the dresses is eco-friendly. The fabric is made from Lenzing yarns of Supima Cotton and Modal and are both natural textile options. Both fabrics are lightweight and breathable and also stronger and softer than regular cotton. The Modal enhances the soft touch of cotton even after repeated washings. The Lenzing yarns are internationally known for their environmentally responsible production. The fabrics are made in a family owned company in the US. The third component of the fabric is spandex which is a synthetic fiber.

Where are the dresses made? 

Both the dresses and the fabric are manufactured in the USA.

Can I select a different fabric color or fabric from what is currently offered?

The option is not available at this time.

Can I request a dress be made that is not currently offered? 

The option is not available at this time.

Do you keep photos anywhere?

Photos are stored on your device. After photos are sent to the measurement server, they are instantly removed. We highly value and respect your privacy. We do not keep photos on our servers except in the case where you choose to send us the photos for debugging purposes. 

What is your privacy policy?

Please read the privacy statement at https://www.plumbfashion.com/privacy-policy

How can I ensure I get the best photo for my fit?

Wear fitted clothing, similar to what you'd wear to the gym, but keep your everyday underwear on.  Make sure your pockets are empty.

Long hair should be tied up or pulled back.

The pose should be natural with relaxed arms. Don’t squeeze your legs together, or hold your hands together, or place your hands in your pockets. Do not stand stiffly.

The distance between your feet should be 4”-6” (inches).

The distance between you and the camera should be 6-8 feet. The camera center should be at your waist level.

Make sure your photos are taken with good lighting, so your photos are bright and clear.

Please ensure that your entire body, from head to toe, is included in the photo.

The measurement I obtained from my body scan differs from what I measure manually. Why is that?

The human body is not static. It changes throughout the day. As we breathe, eat, walk, etc. our bodies change in shape and size. Between inhalation and exhalation of the chest and waist, discrepancies can be between ⅝” to ⅞”.

If you encounter a high discrepancy number, the issue is typically related to how the photos are taken. Please make sure you take the two body scan photos according to the requirements listed above.

Purchasing a dress

What currency are your prices listed in?

All of our prices are in US Dollars (USD).

What happens when I order a dress I’ve created using the Plumb Fashion app and the 3D manikin?

The order for the dress is seamlessly delivered to our manufacturing partner in Los Angeles, California. The finished dress is shipped to the customer within two to three weeks. 

Return policy

Plumb Fashion Return Policy

We will deliver a dress that will be customized to your body and that you will be proud to wear. Please note the following: 

All items created by Plumb, LLC ("Plumb") are a custom order and can only be returned for a refund if the item is damaged or defective by the manufacturer or in delivery. Damaged or defective orders must be returned within 30 days of the date of delivery. We will remake and ship the dress ASAP.

You understand and acknowledge that Plumb will utilize the measurements and information you provide in completing your order. It is the customer's responsibility to review the correctness of the information and measurements entered. You acknowledge and understand that any order that does not fit as a result of a lack of re-measurement or incorrect entry cannot be refunded.

All items that need to be remanufactured must be authorized by Plumb.